Chatbot automation

Triggers for chatbots

The bot answers and follows up without an operator

Build scenarios that start on a keyword, a subscription, a schedule or an event from your CRM, and run identically in Viber, Telegram, Instagram and Facebook Messenger.

Set up triggersRead the guide

4 channels

Viber, Telegram, Instagram, Messenger

24/7

The bot replies outside working hours

No code

Scenarios are assembled in the panel

CRM

Triggers from your own events over a webhook

Who it is for

Anywhere customers keep asking the same handful of questions, and answering them by hand costs an operator their whole day.

Online stores

Answer questions about price, delivery and availability at the moment the customer asks them.

Services with bookings

Confirmations and reminders that go out on schedule without a manager touching them.

Support teams

Take the repetitive questions off the operators and pass only the rest to a human.

Marketing teams

Welcome chains after a subscription and follow-ups that bring a customer back.

Agencies

Build automation for client bots without writing code for each project.

Education and communities

Onboarding for new members, schedules and reminders about classes.

What triggers can do

A trigger is a rule: something happens, and the bot runs the scenario you prepared.

Keyword triggers

The scenario starts when a message contains the words you listed — price, delivery, opening hours — so the customer gets an answer instantly.

Events from your CRM

A webhook from your system starts a scenario: an order changed status, a cart was abandoned, a payment came through.

Delays and schedules

Send the next step in an hour or on the following day instead of everything at once.

One scenario for every channel

The same flow works in Viber, Telegram, Instagram and Messenger — you do not rebuild it per channel.

Handover to an operator

When a scenario cannot answer, the dialogue moves to a human without the customer repeating themselves.

Visible results

See which triggers fire, where customers drop out and which scenario actually brings replies.

How to start

The first working scenario usually takes an afternoon.

1

Connect the bot

Add your Viber, Telegram, Instagram or Messenger bot to the panel.

2

Describe the trigger

Choose what starts the scenario: a keyword, a subscription, a schedule or a webhook.

3

Build the scenario

Assemble the chain of messages, delays and buttons in the editor.

4

Turn it on and watch

Start the trigger and follow how customers move through the flow.

The scenarios that pay off first

The automations teams usually launch before anything else.

KeywordViber · Telegram

Price and delivery on request

The customer writes «price» and immediately receives the current conditions and a link to the catalogue instead of waiting for an operator.

SubscriptionAll channels

Welcome chain

After subscribing, the customer gets an introduction, a first offer and a follow-up a day later.

CRM webhookViber with SMS fallback

Abandoned cart

Your system reports an abandoned cart and the bot reminds the customer about the order an hour later.

ScheduleTelegram

Booking reminder

A reminder the day before a visit and an hour before it, with the option to reschedule right in the chat.

Order statusAll channels

Delivery updates

Every status change in the CRM turns into a message, so customers stop asking where their order is.

No answerAll channels

Handover to an operator

If the scenario did not resolve the question, the dialogue goes to the support team together with the full history.

Chatbot triggers FAQ

Automate your chatbot

Tell us which questions your operators repeat most often — we will help turn them into scenarios.

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