Facebook for business

Facebook comments and Messenger in one team inbox

Q: What role do I need on the Page?

Admin access to the Facebook Page. The person connecting the Page signs in with their own Facebook account through Meta login; no passwords are shared with SMSBAT.

Q: Does it work with comments under ads?

Yes. Comments under promoted posts and ads created from the Page arrive in the same inbox and follow the same rules.

Q: Can we send a private message to a commenter?

Yes, within Meta rules: one private reply can be sent to the author of a comment on your post, and the conversation then continues in Messenger.

Q: Can Lead Ads forms go to the same inbox?

Yes. New leads from Facebook Lead Ads are delivered to the inbox and can be answered in Messenger or handed to the AI operator.

Q: How is this different from the Facebook chatbot builder?

The builder creates scripted flows for Messenger. This page is about the team inbox: comments, Messenger chats, agents and the AI operator. They work together.

Reply to Page and ad comments and Messenger chats from one panel, with an AI operator answering first

SMSBAT connects your Facebook Page through the official Meta API. Comments under posts and ads, Messenger conversations and Lead Ads land in one shared inbox where your team and the AI operator answer within seconds.

Connect the Facebook Page Facebook chatbot builder

Comments + Messenger

Posts, ads and Messenger chats in one queue

Comment → Messenger

A public reply and a private message from one rule

< 2s

First answer from the AI operator in Messenger

Team

Several agents, assignment, history and reports

Live preview

Comment in, reply and Messenger out

A comment appears under the Page post, the rule replies publicly and opens a Messenger chat. The agent sees everything in the inbox.

Your BrandPage

Autumn sale up to 40%. Comment «price» and we will send the catalogue in Messenger.

A
Andrii Petrenkoprice
Your BrandSent you the catalogue in Messenger 💬
I
Iryna SydorenkoDo you deliver to Odesa?
O
Oleh K.price please
Your BrandSent you the catalogue in Messenger 💬

Your Brand

Messenger

AI operator

Hi! Here is the catalogue with prices: smsbat.shop/autumn. Delivery across Ukraine in 1–2 days. Shall I reserve something?

1.8s

In the inbox: assigned to Olena, status Answered

Who it is for

Pages that run ads and get comments and messages faster than a community manager can answer.

Advertisers

Comments under promoted posts get an answer in seconds and turn into Messenger conversations.

Online stores

Price and delivery questions under posts are answered publicly and continued in Messenger with a link.

Communities and media

Moderate hundreds of comments, hide spam and answer the questions that matter.

Agencies

Several client pages in one panel, each with its own queue and agents.

Auto, real estate, events

A comment «how much» becomes a lead with a phone number in Messenger.

Clinics and services

Bookings that start under a post are confirmed in Messenger without a phone call.

What SMSBAT does with Facebook

Everything works through the official Messenger Platform, with no browser extensions or shared passwords.

Comment replies from the inbox

Comments under posts and ads appear as cards. Reply publicly, hide, like or send a private message from the same card.

Comment-to-Messenger automation

A customer writes «price» under a post and receives a public reply plus a Messenger message with the link, catalogue or promo code.

Messenger as a team inbox

All Messenger chats in one queue with assignment, statuses, tags and full history for every customer.

Moderation rules

Hide comments with links, phone numbers or banned words, escalate complaints and negative comments to a manager.

AI operator in Messenger

Answers from your knowledge base within 2 seconds, qualifies leads and hands over to an agent when asked.

Reports and Lead Ads

Response time and resolved chats per agent, plus Lead Ads forms delivered to the same inbox.

How to start

Connecting a Page takes a few minutes and needs an admin role on the Page.

Sign in to SMSBAT Omni

Create a free account and open the Channels section.

Authorize with Meta

Choose the Facebook Pages you manage and confirm the permissions.

Set comment rules

Choose keywords, public replies, private messages and what to hide.

Invite the team and enable AI

Add agents, set assignment rules and let the AI operator answer first.

Works together with

Facebook questions

What role do I need on the Page?

Does it work with comments under ads?

Can we send a private message to a commenter?

Can Lead Ads forms go to the same inbox?

How is this different from the Facebook chatbot builder?

Answer every comment and Messenger chat

Connect the Facebook Page to SMSBAT Omni for free and let the AI operator answer first.

Connect the Page Ask a question