WhatsApp Business API

WhatsApp Business API for teams

Q: How is the API different from the WhatsApp Business app?

The app works on one phone for one person. The API works on a server: several agents, chatbots, the AI operator, templates, broadcasts and integrations with your CRM.

Q: Can I keep my current number?

Yes, if you delete it from the WhatsApp app first. During registration the number is confirmed by SMS or call and moved to the API.

Q: How much does WhatsApp cost?

Meta charges per conversation depending on the country and the type of message; SMSBAT adds the platform fee of your Omni plan. Ask us for the rates for your countries.

Q: What are templates and why do I need them?

A template is a pre-approved message you can send outside the 24-hour window, for example an order update. Replies within 24 hours do not need a template.

Q: Can the AI operator answer on WhatsApp?

Yes. It answers within the 24-hour window from your knowledge base and hands over to an agent when the customer asks for a person or the question is complex.

An official WhatsApp number, a shared inbox for agents, templates and an AI operator that answers first

SMSBAT connects the official WhatsApp Business Platform from Meta. Several agents work on one number from one inbox, templates and broadcasts are sent from the panel, and the AI operator answers within 2 seconds from your knowledge base.

Connect WhatsApp Free WhatsApp link generator

1 number

The whole team works on one official WhatsApp number

Templates

Approved message templates for notifications and broadcasts

< 2s

First answer from the AI operator

Omni

WhatsApp next to Viber, Instagram, Facebook and the website widget

Live preview

One number, the whole team

A template goes out, the customer replies, the AI operator answers first and the agent picks up the rest from the inbox.

Your Brand

Official business account

Hi Olena! Your order #4821 has been shipped and arrives tomorrow. Anything else we can help with? 10:02 ✓✓

Track the parcelChange the address

Can I change the address to the office? 10:05

AI operator · 1.5s

Of course. Send the new address and I will update the delivery.

Olena took over the dialogue

Team on the number

O
Olena
3 active
A
Andrii
1 active
AI operator
answers first

Agent

Olena · #4821

Can I change the address to the office?

Who it is for

Teams that already talk to customers on WhatsApp from personal phones and need one number, shared history and control.

E-commerce

Order confirmations, delivery updates and cart reminders through templates, questions answered in the inbox.

Logistics and delivery

Shipment status, courier notifications and driver contact from one number, not from personal phones.

Travel and tourism

Bookings, tickets and reminders in the messenger customers abroad already use.

B2B sales

Managers keep the conversation on the company number; history stays with the company when people change.

Clinics and services

Appointment reminders and confirmations with buttons instead of phone calls.

Agencies and call centres

Several client numbers in one panel with separate queues and reports.

What you get with SMSBAT

The official API from Meta plus the SMSBAT Omni inbox, agents, chatbots and the AI operator.

Official number and business profile

Your company name, logo, address and website in the WhatsApp profile, with the option to apply for the verified badge.

Shared inbox for agents

Several agents on one number with assignment, statuses, tags, notes and the full history of every customer.

Templates and broadcasts

Create and submit message templates for approval, send notifications and campaigns from the panel or through the API.

AI operator on WhatsApp

Answers from your knowledge base within 2 seconds, collects contacts and hands over to an agent when asked.

Chatbots and triggers

No-code flows with buttons and lists, keyword triggers and webhooks from your CRM.

API and integrations

Send and receive WhatsApp messages through the SMSBAT API, connect n8n, your CRM or Google Sheets.

How to connect

You need a phone number that is not registered in the WhatsApp app and a Meta Business account.

Sign in to SMSBAT Omni

Create a free account and open the Channels section.

Register the number with Meta

Confirm the number by SMS or call and fill in the business profile.

Submit templates

Add the templates you need for notifications; approval usually takes minutes to a few hours.

Invite the team and enable AI

Add agents, set assignment rules and let the AI operator answer first.

Works together with

WhatsApp Business API questions

How is the API different from the WhatsApp Business app?

Can I keep my current number?

How much does WhatsApp cost?

What are templates and why do I need them?

Can the AI operator answer on WhatsApp?

Move the team to one WhatsApp number

Connect the official WhatsApp Business API to SMSBAT Omni and let the AI operator answer first.

Connect WhatsApp Ask for rates