The app works on one phone for one person. The API works on a server: several agents, chatbots, the AI operator, templates, broadcasts and integrations with your CRM.
Yes, if you delete it from the WhatsApp app first. During registration the number is confirmed by SMS or call and moved to the API.
Meta charges per conversation depending on the country and the type of message; SMSBAT adds the platform fee of your Omni plan. Ask us for the rates for your countries.
A template is a pre-approved message you can send outside the 24-hour window, for example an order update. Replies within 24 hours do not need a template.
Yes. It answers within the 24-hour window from your knowledge base and hands over to an agent when the customer asks for a person or the question is complex.