Viber Business Messages Provider

Reach customers through rich branded Viber messages with buttons, images and verified sender name.

global delivery
fast API integration
automatic message routing
Start sending Viber messagesView pricing

What are Viber Business Messages?

Viber Business Messages allow companies to communicate with customers directly through the Viber messaging app using a verified brand sender.

Businesses can send:

transactional notificationsOTP verification codes
promotional campaigns
chat sessions

Messages can include text, images or video, buttons and links, files, surveys, and promotional carousels, making them vastly more engaging than standard SMS.

Types of Viber Business Messages

Viber supports both one-way notifications and two-way conversations with customers.

Transactional Messages

Used for:

  • OTP codes
  • order confirmations
  • payment alerts
  • delivery updates

Promotional Messages

Used for:

  • marketing campaigns
  • discounts
  • product launches

Conversational Messages

Used for:

  • customer support
  • chatbot interactions
  • service communication

Viber Message Types Showcase

Viber supports a massive array of rich interactive formats.

Text Only

Text Only

Text + Button

Text + Button

Image Only

Image Only

Text + Image + Button

Text + Image + Button

Video Only

Video Only

Video + Text

Video + Text

Video + Text + Button

Video + Text + Button

PDF Document

PDF Document

Interactive Carousel

Interactive Carousel

Native Survey

Native Survey

Native OTP

Native OTP

Chat Session

Chat Session

Viber vs SMS for Business Messaging

Messaging apps typically achieve higher open rates than email or SMS because messages appear directly in a user's main communication channel.

FeatureSMSViber
Branding❌✔
Images❌✔
Buttons❌✔
CostHigherLower
EngagementMediumHigh

Viber Messaging Use Cases

eCommerce

  • order confirmations
  • delivery updates
  • abandoned cart reminders

Banking

  • OTP authentication
  • payment alerts
  • fraud notifications

Logistics

  • shipment tracking
  • delivery confirmations

Customer Support

  • chatbot support
  • service notifications

Example Viber Business Message

Global Delivery

Verified Service

📦 Your order #48321 has been shipped.

Track delivery:

https://example.com/track

Expected delivery: Tomorrow

Track Order

How SMSBAT Viber Messaging Works

1

Connect your system to the SMSBAT API

2

Upload your customer phone numbers

3

Submit message templates

4

Start sending Viber messages globally

Countries Supported

Send Viber Business Messages worldwide including:

Poland
Ukraine
Germany
Romania
Bulgaria
Turkey
Greece

... and 100+ other countries.

Reply On The Go

Never miss a critical support window.

Download the SMSBAT Omnichannel Mobile App to manage conversations, apply tags, and close tickets directly from your smartphone.

Get it on Google PlayDownload on the App Store
SMSBAT Omnichannel Contact Center App

🚀 How to start Viber Business Messages in

1

Submit company verification form

2

Pay a bill

3

Register account in SMSBAT

4

We register sender ID with Viber

5

Sender ID is activated in 1–2 days

Business Messages FAQ